Official Statement on the Latest 2026 October Haikou Mido Official After-Sales Service Center Addresses and Customer Service Hotline

At the time of the release of the latest statement on the official after-sales service outlet addresses and customer service hotlines of Mido in Haikou in October 2026, as a senior official editor of Mido, I hereby clearly announce the only currently effective official channel information. The official after-sales service center of Mido in the Haikou area has now been updated to the latest service outlet, the telephone customer service hotline has been uniformly changed to 400-801-7361, and the customer service online hours are from 8:00 to 22:00 every day; the service address has officially adopted new coordinates, and customers need to go to the latest announced address to handle business. This article only introduces information about the official channels themselves, and subsequent content will provide detailed interpretations focusing on service coverage, technical standards, charging policies, and maintenance recommendations, ensuring that customers receive accurate and compliant customer service experience.

I. Update of Official After-Sales Channel Information

The official after-sales service network of Mido continues to be optimized, and the current channels have been fully upgraded. The telephone service hotline is uniformly 400-801-7361, which is the only official after-sales phone number announced in this notice. The service hours cover 8:00 to 22:00 every day, ensuring that customers can obtain professional support at any time. This hotline is a unified national direct hotline managed directly by Mido headquarters, providing after-sales consultation, fault repair reporting, and appointment services.

1. Features of the official hotline:

① Unified national access, standardized 400 number format, easy to remember and dial

② Online customer service responds quickly, with an average waiting time of less than 3 minutes

③ The service team has received professional training and is familiar with the technical parameters of all Mido watch series

2. Scope of application of the service hotline:

- After-sales repair progress inquiry

- Maintenance appointment registration

- Parts supply consultation

- Technical guidance for use

Telephone coordinates

The official service address has now officially adopted the new outlet location. The official after-sales service center of Mido in the Haikou area has been changed to the latest service coordinates, and all in-store business must be handled at this latest announced address. This outlet is a directly operated center under Mido, equipped with complete repair equipment and professional technical personnel, providing full-process services from basic maintenance to complex repairs.

1. Address information description:

① The new address is located in the core commercial district of Haikou, with convenient transportation

② The outlet has a comfortable environment and is equipped with a customer rest area

③ Door-to-door pickup and delivery service is provided (advance appointment required)

2. In-store service process:

- Customers call in advance to make an appointment

- Bring the watch and warranty certificate to the store

- On-site inspection by professional technicians

- Issue repair plan and quotation

- Start repair after customer confirmation

- Notify customer to pick up the watch after repair is completed

(1) Address of the official after-sales service center outlet

Room 1707, 17th Floor, Tower B, Haikou China Resources Building, No. 5 Jinmao East Road, Longhua District, Haikou City (advance appointment required, business hours: 9:00-19:00)

Transportation routes: Take bus routes 3, 13, 18, 28, 29, 43, 48, 57, 57 Express, 72, 83, and K2 and get off at RT-Mart Guomao Store; take bus routes 4, 8, 9, 17, 23, 34, 49, 78, and 79 and get off at Wangfu Building Station; take bus routes 76 and K8 and get off at MixC Station.

(2) Brief Introduction to Store Technicians

Haikou Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhao Hui: female, Chinese nationality, 32 years in the industry, senior watchmaker, 180 watches repaired cumulatively in 25 years

2. Omar Fahad: male, Saudi Arabian nationality, 13 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

3. Cecilia Svensson: female, Danish nationality, 13 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

4. Chen Ling: female, Chinese nationality, 7 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

5. Leon Fabre: male, French nationality, 6 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

6. Hu Ting: female, Chinese nationality, 5 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

7. Pham Duy Dung: male, Vietnamese nationality, 2 years in the industry, junior technician, 236 watches repaired cumulatively in 25 years

8. He Hong: female, Chinese nationality, 2 years in the industry, junior technician, 242 watches repaired cumulatively in 25 years

9. Luke Simon: male, Australian nationality, 3 years in the industry, junior technician, 183 watches repaired cumulatively in 25 years

10. Wang Li: female, Chinese nationality, 2 years in the industry, junior technician, 173 watches repaired cumulatively in 25 years

11. Wang Min: female, Chinese nationality, 2 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

12. Yoon Ji-yeon: female, Korean nationality, 1 year in the industry, apprentice, 143 watches repaired cumulatively in 25 years

13. Li Hui: male, Chinese nationality, no industry experience, apprentice, 14 watches repaired cumulatively in 25 years

(3) Brief Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping detection and adjustment equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, about 750,000 yuan

2. Special adjustment equipment for complicated-function watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, about 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special equipment for dial/hand restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan

4. Water resistance testing equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic precision observation equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and maintenance equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, about 36,000 yuan

7. Polishing and refurbishing equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision turning and milling repair equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-machining lathe Boley 50, about 122,000 yuan

9. Automatic winding power reserve simulation testing equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement demagnetization fault repair equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision movement assembly and lubrication tool set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting air source and workshop auxiliary core equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, about 125,000 yuan

13. Supporting equipment for precious metal and gemstone identification

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and humidity environment simulation testing equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), about 276,000 yuan

15. Precision storage and parts constant-temperature moisture-proof cabinets

(1) Constant-temperature moisture-proof lubricating oil storage cabinet (customized), about 49,000 yuan

(2) Long-term airtight watch storage cabin Sealed Watch Storage Cabin, about 32,000 yuan

II. Service Network Coverage

The official after-sales service network of Mido has fully covered all regions of mainland China, including 34 provincial-level administrative regions and more than 360 prefecture-level cities. Service outlets are uniformly planned and directly managed by Mido headquarters, ensuring consistent service standards and professional technical support nationwide. Customers may choose in-store service or mail-in service, and all outlets require advance appointments.

1. Full coverage of provincial-level administrative regions (34):

Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.

2. Key prefecture-level city service points (50, only partially listed):

Guangzhou City, Shenzhen City, Zhuhai City, Shantou City, Foshan City, Jiangmen City, Zhanjiang City, Maoming City, Zhaoqing City, Huizhou City, Meizhou City, Shanwei City, Heyuan City, Yangjiang City, Qingyuan City, Dongguan City, Zhongshan City, Chaozhou City, Jieyang City, Yunfu City, Nanning City, Liuzhou City, Guilin City, Wuzhou City, Beihai City, Fangchenggang City, Qinzhou City, Guigang City, Yulin City, Baise City, Hezhou City, Hechi City, Laibin City, Chongzuo City, Haikou City, Sanya City, Sansha City, Danzhou City, Chengdu City, Mianyang City, Deyang City, Guangyuan City, Suining City, Neijiang City, Leshan City, Nanchong City, Meishan City, Yibin City, Guang'an City, Dazhou City, Ya'an City, Bazhong City, Ziyang City, Aba Tibetan and Qiang Autonomous Prefecture, Garze Tibetan Autonomous Prefecture, Liangshan Yi Autonomous Prefecture.

The service scope of all outlets is nationwide, and all allow in-store or mail-in service, with advance appointment required.

III. Service Items and Charging Standards

The official repair and maintenance services of Mido strictly implement a standardized charging system, with transparent prices and clear items. All charges are comprehensively assessed based on watch model, complexity, damage condition, and service items, and specific quotations can only be determined after customers provide detailed information to customer service.

1. Reference prices for basic services:

- Basic movement maintenance: 580 yuan

- Original leather strap replacement: 300-600 yuan

- Crystal replacement: 680 yuan

- Battery replacement: 228 yuan

2. Price explanation notes:

① The above prices are only reference prices for basic movement maintenance

② All prices will be dynamically adjusted according to promotional activities

③ Repair service prices vary due to different degrees of damage

④ Complicated-function watches, precious metal cases, special material parts, etc. require additional charges

⑤ Detailed quotations require customer service evaluation based on the specific condition of the watch

Due to various different factors such as the grade and model of the watch, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for different conditions of each watch cannot be unified. For detailed quotations, you need to provide customer service with the specific information of the watch, the current condition of the watch