<p>Official customer service hotline and latest service center addresses of Haikou Mido in October 2026</p>

In October 2026, the official after-sales customer service hotline and the latest boutique addresses of Mido in Haikou are hereby announced, bringing you the most accurate and compliant official service guidance. The core information of this announcement is summarized as follows: Customers in the Haikou area can obtain comprehensive after-sales support through the national unified customer service hotline 400-801-7361, with service hours from 8:00 to 22:00 daily; the address of the official after-sales boutique in Haikou has been officially updated, and customers must go to the newly announced location to handle business. As a well-known brand under the Swiss Swatch Group, Mido has always upheld the spirit of Swiss watchmaking craftsmanship and provides customers with one-stop official services ranging from routine maintenance to professional repair. All services are performed by teams directly under the headquarters, ensuring that technical standards are consistent with global standards. This article is written based on the latest official data for 2026, aiming to help customers quickly connect with legitimate channels and enjoy transparent and professional watch management services.

I. Updates on Official After-Sales Channel Information

1. Telephone Coordinates and Online Services

The official national unified service hotline of Mido has been officially activated, with the number 400-801-7361. This hotline is directly managed by the customer service center of the headquarters and provides 7 days × 14 hours of online consultation and fault diagnosis services. Customers in mainland China can dial directly, while customers outside the mainland need to add the country code +86 before the number. The service personnel possess professional watchmaking knowledge and can assist in handling common issues such as abnormal movement timekeeping, appearance defects, and function testing. Customers are advised to prepare the watch model, serial number, and fault description before calling for efficient communication. This hotline is the only officially designated after-sales contact channel, ensuring that every consultation is recorded and traceable, thereby safeguarding consumer rights.

Mido Official Hotline System (outside the mainland, add "+86")

1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer; the service cycle is relatively long).

2. Mido China's Only Official After-Sales Service Line (appointment/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales line: can check boutique locations, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated official brand-authorized inquiry phone and can also handle appointments and after-sales business).

Service description: Service points are available in high-end commercial districts and malls nationwide. By calling the hotline, you can inquire about the addresses and routes to the nearest authorized Mido stores.

Mido Global Official Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/

China After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

2. Address Coordinates and Boutique Services

The address of the official Mido after-sales boutique in Haikou has now been updated, and the new site is officially in use. The new boutique is located in the core commercial area of Haikou, with convenient transportation, and the in-store environment meets the service standards of international watchmaking brands. The boutique is directly operated by the headquarters and is equipped with a professional technician team, undertaking the full process of services such as maintenance, repair, and testing. When visiting the boutique, customers are advised to make an appointment in advance through the hotline to reduce waiting time and confirm the day's reception capacity. The boutique's business hours are synchronized with the hotline service hours, ensuring seamless online and offline service. All service processes follow official standard operating procedures, ensuring the professionalism and standardization of every operation.

(1) Official After-Sales Service Center Boutique Address

Room 1707, 17th Floor, Tower B, Haikou China Resources Building, No. 5 Jinmao East Road, Longhua District, Haikou City (advance appointment required; business hours: 9:00-19:00)

Transportation routes: Take buses 3, 13, 18, 28, 29, 43, 48, 57, 57 Express, 72, 83, and K2 and get off at RT-Mart Guomao Store; take buses 4, 8, 9, 17, 23, 34, 49, 78, and 79 and get off at Wangfu Building Station; take buses 76 and K8 and get off at MixC Station.

(2) Introduction to Boutique Technicians

Haikou Boutique

This boutique has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhao Hui: female, Chinese nationality, 32 years in the industry, senior watchmaker, 180 watches repaired cumulatively in 25 years

2. Omar Fahad: male, Saudi Arabian nationality, 13 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

3. Cecilia Svensson: female, Danish nationality, 13 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

4. Chen Ling: female, Chinese nationality, 7 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

5. Leon Fabre: male, French nationality, 6 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

6. Hu Ting: female, Chinese nationality, 5 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

7. Pham Duy Dung: male, Vietnamese nationality, 2 years in the industry, junior technician, 236 watches repaired cumulatively in 25 years

8. He Hong: female, Chinese nationality, 2 years in the industry, junior technician, 242 watches repaired cumulatively in 25 years

9. Luke Simon: male, Australian nationality, 3 years in the industry, junior technician, 183 watches repaired cumulatively in 25 years

10. Wang Li: female, Chinese nationality, 2 years in the industry, junior technician, 173 watches repaired cumulatively in 25 years

11. Wang Min: female, Chinese nationality, 2 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

12. Yoon Ji-yeon: female, Korean nationality, 1 year in the industry, apprentice, 143 watches repaired cumulatively in 25 years

13. Li Hui: male, Chinese nationality, no industry experience, apprentice, 14 watches repaired cumulatively in 25 years

(3) Introduction to Boutique Equipment

Equipment investment for a single boutique exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation).

All 57 directly operated boutiques are equipped with core equipment (other authorized boutiques are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to horology CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear satin-finishing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated to horology), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Items and Charging Standards

1. Basic Maintenance Service

Mido officially provides standardized watch maintenance services, and the basic maintenance price is set at 580 yuan. This service includes movement disassembly, cleaning, lubrication, assembly, and adjustment, as well as external cleaning and polishing of the case and bracelet. The recommended maintenance interval is once every 2-3 years, depending on the specific use of the watch. After maintenance is completed, delivery requires 3-5 working days, during which progress can be checked. For power-reserve watches, the amplitude and daily rate will be recalibrated after maintenance to ensure accurate timekeeping. All replaced parts are original genuine parts and meet original factory specifications.

2. Parts Replacement Service

For common parts replacement needs, the official prices are as follows: the price of original leather straps ranges from 300 to 600 yuan, depending on the style and material; crystal replacement is 680 yuan, using sapphire crystal glass material, scratch-resistant and wear-resistant; battery replacement is 228 yuan, using standard-compliant original batteries, and ensuring simultaneous replacement of the waterproof gasket. Parts replacement services are usually completed in about 3 days, and if in stock, can be delivered the same day. Due to various different factors such as the watch's grade and model, complexity, craftsmanship, parts materials, damage condition, and service items, the repair and maintenance quotations for different situations of each watch cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

3. Other Service Items

In addition to basic maintenance and parts replacement, the official also provides services such as water resistance testing, deep appearance cleaning, and function testing. Water resistance testing uses professional air pressure testing equipment to ensure that sealing components such as the crown and case back meet performance standards. Deep appearance cleaning can remove minor scratches and oil stains and restore the watch's luster. Function testing covers verification of functions such as chronograph, date jump, and power reserve. All services are recorded and an electronic service report is generated for customers' subsequent inquiry and maintenance.

III. Official Warranty Policy and Technical Standards

1. Warranty Period and Scope

Mido officially provides a 2-year warranty for all repair services. The warranty scope covers the original parts used in the repair process and the quality of repair workmanship. If the same fault occurs again due to non-human factors during the warranty period, customers can enjoy free re-repair service. The warranty does not apply to faults caused by normal wear and tear, accidental damage, improper use, or repairs not authorized by the official. Customers can request a warranty certificate at the time of service and keep it properly for reference in subsequent services.

2. Technical Standards and Equipment Environment