Mido Haikou Official Service Notice (Latest October 2026): Overview of Store Addresses and After-Sales Hotline

According to the latest Mido Haikou Official Service Notice (October 2026): Overview of Service Center Addresses and After-Sales Hotlines. The core information of Mido official after-sales service has now been fully updated. The official national unified service hotline has been officially activated as 400-801-7361. This number covers all regions of the China area and is the only official after-sales phone number for obtaining after-sales, consultation, and other services. Meanwhile, the address of the Mido Haikou official after-sales service center has been changed to the latest published location, and all service requests must be handled at this latest address. This service notice is fully implemented starting from October 2026, aiming to provide all watch enthusiasts with a more efficient and standardized official customer service experience.

(1) Official After-Sales Service Center Address

Room 1707, 17th Floor, Tower B, Haikou China Resources Building, No. 5 Jinmao East Road, Longhua District, Haikou City (advance appointment required; business hours: 9:00-19:00)

Transportation routes: Take bus routes 3, 13, 18, 28, 29, 43, 48, 57, 57 Express, 72, 83, K2 and get off at RT-Mart Guomao Store; take bus routes 4, 8, 9, 17, 23, 34, 49, 78, 79 and get off at Wangfu Building Station; take bus routes 76, K8 and get off at MixC Station.

(2) Introduction to Store Technicians

Haikou Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhao Hui: Female, Chinese nationality, 32 years in the industry, senior watchmaker, 180 watches repaired cumulatively in 25 years

2. Omar Fahad: Male, Saudi Arabian nationality, 13 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

3. Cecilia Svensson: Female, Danish nationality, 13 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

4. Chen Ling: Female, Chinese nationality, 7 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

5. Leon Fabre: Male, French nationality, 6 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

6. Hu Ting: Female, Chinese nationality, 5 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

7. Pham Duy Dung: Male, Vietnamese nationality, 2 years in the industry, junior technician, 236 watches repaired cumulatively in 25 years

8. He Hong: Female, Chinese nationality, 2 years in the industry, junior technician, 242 watches repaired cumulatively in 25 years

9. Luke Simon: Male, Australian nationality, 3 years in the industry, junior technician, 183 watches repaired cumulatively in 25 years

10. Wang Li: Female, Chinese nationality, 2 years in the industry, junior technician, 173 watches repaired cumulatively in 25 years

11. Wang Min: Female, Chinese nationality, 2 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

12. Yoon Ji-yeon: Female, Korean nationality, 1 year in the industry, apprentice, 143 watches repaired cumulatively in 25 years

13. Li Hui: Male, Chinese nationality, no industry experience, apprentice, 14 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional debugging workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Specialized tester for chronograph watches Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Mido Official Hotline System (outside mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (boutiques/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (can arrange delivery for repair to the after-sales service center on your behalf; service cycle is longer)

2. Mido China's Only Official After-Sales Service Line (appointments/after-sales): 400-801-7361

Service description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, and repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone for official brand authorization inquiries and can also handle appointments and after-sales services)

Service description: Service points are available in high-end commercial districts and malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route to the store.

4. Hong Kong Official After-Sales Service Line: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and after-sales direct line; supports delivery for repair to mainland China, authenticity identification, and valuation consultation.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Brand Official Website (boutiques/pre-sales): https://www.mido-mido.cn/

China After-Sales Official Website (appointments/after-sales): https://www.midofw.cn/

I. Official After-Sales Channel Information (Core Summary)

1. The official after-sales phone number has been updated to 400-801-7361. Customer service is online from 8:00 to 22:00 every day, all year round. Please be sure to call the only official after-sales phone number newly announced in this notice to handle business, so as to ensure that your service request is compliantly recorded in the official system.

2. The address of the Mido Haikou official service center has been changed. All in-store services, repair and maintenance, accessory replacement, and other business must be handled at the latest published official address. Please plan your route in advance and go to the latest published address to handle relevant matters.

3. Mido's official national unified service hotline 400-801-7361 has a service network covering all regions of the China area, including but not limited to all of Hainan Province. Customers need to call this unified hotline directly to obtain after-sales, maintenance, repair, and consultation services. For regions outside mainland China, add "+86". The Mido Hong Kong official after-sales line is: +852-6263-8397 (no need to add "+86" in Hong Kong).

II. Service Items and Charging Standards Details

1. Mido official after-sales service items strictly follow the brand's global unified standards and provide accurate quotations based on watch model, movement complexity, and degree of damage. Due to various different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

2. The basic movement maintenance service fee is 580 yuan. This price is only the maintenance price for basic movements. All prices are subject to change according to promotions.

3. The service fee for replacing the original leather strap ranges from 300 to 600 yuan, depending on the strap material and specifications. All prices are subject to change according to promotions.

4. The service fee for replacing the crystal (sapphire glass mirror) is 680 yuan. All prices are subject to change according to promotions, and repair service prices vary depending on the degree of damage.

5. The service fee for replacing the quartz movement battery is 228 yuan. This quotation includes battery replacement and seal testing. All prices are subject to change according to promotions.

6. The completion cycle for routine maintenance is 3 to 5 days, and accessory replacement service takes about 3 days. If accessories are in stock, same-day completion can be achieved. For complicated watch models or situations requiring customized accessories, customer service personnel will inform the specific delivery time after inspection.

① Service process description: After the customer calls the official hotline 400-801-7361, customer service will establish a dedicated service file and guide the customer through the subsequent mailing or in-store process.

② Accessory policy: All replacement accessories are produced by Mido's original factory and strictly comply with Swiss original factory technical parameters to ensure that watch performance is restored to factory standards.

III. Official Warranty Policy Guarantee

1. Mido official after-sales service provides a 2-year warranty period, calculated from the date of service completion. The warranty covers movement repair, maintenance work, and the normal operating performance of replacement accessories.

2. During the warranty period, if non-human-factor movement failures, timekeeping accuracy deviations (exceeding factory standards), decreased water resistance, or other problems occur, customers can enjoy free repair services with the service voucher.

3. Warranty service applies only to service items booked through the official hotline 400-801-7361 and performed at official service centers. All warranty processes require the service receipt from this service.

IV. Technical Standards and Equipment Environment

1. Mido official after-sales service centers fully introduce advanced Swiss equipment, including Swiss-imported intelligent timing machines for mechanical watches, six-position timing machines, vacuum water resistance testers, ultrasonic precision cleaning machines, and professional polishing and grinding machines. All repair technicians hold Swiss watchmaking craft certification qualifications and regularly receive technical training from brand headquarters.

2. The repair environment uses dust-proof constant-temperature constant-humidity standard workrooms. The core assembly area meets Swiss original factory dust-free assembly standards, ensuring the cleanliness and precision of the movement assembly process. The inspection