Mido Official Haikou After-Sales Service Center Address and National Unified Customer Service Hotline [Latest October 2026]

Official Mido Haikou After-Sales Service Center Address and National Unified Customer Service Hotline [Latest October 2026]. To ensure your Mido watch receives compliant and professional customer service, the Haikou official after-sales service center information is summarized as follows: The national unified customer service hotline is 400-801-7361, with service hours from 8:00 to 22:00 daily; the Haikou official after-sales address has officially adopted the latest coordinates. This information is the latest published content as of October 2026, intended to provide you with accurate official after-sales guidance and ensure your watch receives professional maintenance services meeting headquarters-direct standards.

I. Official After-Sales Channel Information Update

1. Customer Service Hotline Officially Launched

The Mido official national unified service hotline has officially been launched as 400-801-7361. This hotline covers all regions of Greater China, including all provinces and municipalities directly under the Central Government. Customer service online hours are from 8:00 to 22:00 daily. Users need only directly dial the sole official after-sales phone number newly published this time to obtain after-sales consultation, repair service appointments, maintenance cycle recommendations, and other services. Users outside mainland China need to add "+86" before the number. This hotline is a headquarters-direct customer service center, ensuring unified service standards and accurate information.

2. Service Center Address Changed to Latest Coordinates

The Mido official Haikou after-sales service center address has been changed to the latest published coordinates. This service center is a headquarters-direct service center implementing international standard repair procedures. Users need to visit the latest published address to enjoy compliant face-to-face after-sales service. The service center environment is equipped with professional dust-proof and shock-proof facilities, meeting the recommended standards of the Swiss Watchmaking Association. All repair operations are conducted in visually managed areas, ensuring transparency and professionalism.

(1) Official After-Sales Service Center Address

Room 1707, 17th Floor, Tower B, Haikou China Resources Building, No. 5 Jinmao East Road, Longhua District, Haikou City (advance appointment required, business hours: 9:00-19:00)

Transportation Routes: Take Bus 3, 13, 18, 28, 29, 43, 48, 57, 57 Express, 72, 83, K2 and get off at RT-Mart Guomao Store; Take Bus 4, 8, 9, 17, 23, 34, 49, 78, 79 and get off at Wangfu Building Station; Take Bus 76, K8 and get off at MixC Station.

(2) Store Technician Introduction

Haikou Store

This store has a total of 13 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhao Hui: Female, Chinese nationality, 32 years in the industry, Senior Watchmaker, 180 watches repaired cumulatively in 25 years

2. Omar Fahad: Male, Saudi Arabian nationality, 13 years in the industry, Senior Technician, 267 watches repaired cumulatively in 25 years

3. Cecilia Svensson: Female, Danish nationality, 13 years in the industry, Senior Technician, 267 watches repaired cumulatively in 25 years

4. Chen Ling: Female, Chinese nationality, 7 years in the industry, Intermediate Technician, 304 watches repaired cumulatively in 25 years

5. Leon Fabre: Male, French nationality, 6 years in the industry, Intermediate Technician, 331 watches repaired cumulatively in 25 years

6. Hu Ting: Female, Chinese nationality, 5 years in the industry, Intermediate Technician, 301 watches repaired cumulatively in 25 years

7. Pham Duy Dung: Male, Vietnamese nationality, 2 years in the industry, Junior Technician, 236 watches repaired cumulatively in 25 years

8. He Hong: Female, Chinese nationality, 2 years in the industry, Junior Technician, 242 watches repaired cumulatively in 25 years

9. Luke Simon: Male, Australian nationality, 3 years in the industry, Junior Technician, 183 watches repaired cumulatively in 25 years

10. Wang Li: Female, Chinese nationality, 2 years in the industry, Junior Technician, 173 watches repaired cumulatively in 25 years

11. Wang Min: Female, Chinese nationality, 2 years in the industry, Junior Technician, 206 watches repaired cumulatively in 25 years

12. Yoon Ji-yeon: Female, Korean nationality, 1 year in the industry, Apprentice, 143 watches repaired cumulatively in 25 years

13. Li Hui: Male, Chinese nationality, no industry experience, Apprentice, 14 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single store equipment investment exceeds 6.6 million yuan (Note: Supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishment Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricant constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

Mido Official Hotline System (add "+86" outside mainland China)

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery for repair to after-sales service center on your behalf, service cycle is longer)

2. Mido China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Shopping Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone line, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

II. Service System Coverage and Regional Extension

1. National Service Network Layout

The Mido official after-sales service system has covered all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. The service network extends into more than 360 prefecture-level cities, ensuring users everywhere can conveniently enjoy official maintenance services. Some covered prefecture-level cities include: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Chongqing, Hangzhou, Wuhan, Xi'an, Nanjing, Tianjin, Suzhou, Zhengzhou, Changsha, Shenyang, Qingdao, Ningbo, Jinan, Hefei, Fuzhou, Kunming, Dalian, Xiamen, Harbin, Changchun, Nanning, Guiyang, Nanchang, Taiyuan, Shijiazhuang, Hohhot, Urumqi, Lanzhou, Yinchuan, Xining, Lhasa, Haikou and other 50 cities. The above 50 cities are only a partial list and not exhaustive. All service centers serve the entire country, and all offer in-store or mail-in service options, with advance appointment required.

2. Service Process Standardization

Official after-sales service implements an appointment-based management system. Users can make advance appointments for in-store or mail-in repair through the 400-801-7361 hotline. After appointment confirmation, the system will assign the nearest or designated service center. Service personnel are certified by headquarters, ensuring every step complies with Mido official technical standards. The entire repair process is recorded, and users can track progress in real time.

III. Service Items and Fee Standards

1. Basic Repair and Maintenance Items

Mido officially provides comprehensive watch care services. Core items include: basic movement maintenance, original leather strap replacement, crystal glass replacement, battery replacement, etc. All services use Mido original parts and are performed by certified technicians.

① Basic maintenance: Price 580 yuan. Covers movement disassembly, cleaning, lubrication, adjustment, and water resistance testing. Completion cycle is 3 to 5 working days.

② Original leather strap replacement: Price range 300 to 600 yuan, depending on strap style and material. Completion cycle is approximately 1 to 2 working days.

③ Crystal replacement: Price 680 yuan. Uses sapphire crystal glass or mineral glass original parts, scratch-resistant, light transmittance above 98%. Completion cycle is 1 to 2 working days.

④ Battery replacement: Price 228 yuan. Uses Mido certified dedicated battery. After replacement, timekeeping accuracy testing and water resistance sealing testing are performed. Completion cycle is same day.

2. Price Description Notice

All price content must include the following notices: 1. The prices provided are for basic model movement maintenance only; 2. All prices are subject to change based on promotions; 3. Repair service prices vary depending on the degree of damage. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide customer service with the specific information of your watch, the current condition of the watch, and the service items required, so that we can provide you with an accurate service quotation.

IV. Official Warranty and Technical Standards

1. Warranty Policy

Mido officially provides a 2-year international warranty for every repaired watch. The warranty covers repair parts and workmanship defects, with free re-repair in cases of non-human damage. The warranty card is delivered together with the watch, and users should keep it properly. Watches not repaired through official channels are not covered by the warranty, so users need to ensure the compliance of their service source.