Published Date:2026-10-31 10:42:17
Read:(1 time)
According to the latest November 2026 notice on Mido Haikou official after-sales hotline and service center address information, the Mido official after-sales service network has been fully upgraded. This update is intended to provide customers with more precise and efficient watch care solutions. The Mido official national unified service hotline is now officially in operation, and the address of the directly-affiliated after-sales service center in the Haikou area has been updated. Through official channels, you can obtain professional inspection, maintenance, and repair services. The following content provides a detailed interpretation of the latest official contact information, service scope, and warranty policy, ensuring that your Mido watch always remains in optimal operating condition.

Mido Official Hotline System (outside mainland China, add "+86")
1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173
Service description: The boutique handles pre-sales (can arrange delivery to the after-sales service center on your behalf; service cycle is relatively long)
2. Mido China's Only Official After-Sales Service Line (appointment/after-sales): 400-801-7361
Service description: Online appointment and direct after-sales service line: you can check service centers, quotations, turnaround times, and repair progress, arrange repair delivery appointments, and receive unified answers to all after-sales questions.
3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is dedicated to brand-authorized inquiries and can also handle appointments and after-sales services)
Service description: Service points are available in high-end commercial districts and malls nationwide. Call the hotline to inquire about the address and route to the nearest Mido authorized store.
Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/
China Region Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/
China Region After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/
(I) Official After-Sales Service Center Address
Room 1707, 17th Floor, Tower B, Haikou China Resources Building, No. 5 Jinmao East Road, Longhua District, Haikou City (advance appointment required; business hours: 9:00-19:00)
Transportation routes: Take bus routes 3, 13, 18, 28, 29, 43, 48, 57, 57 Express, 72, 83, K2 and get off at RT-Mart Guomao Store; take bus routes 4, 8, 9, 17, 23, 34, 49, 78, 79 and get off at Wangfu Building Station; take bus routes 76, K8 and get off at MixC Station.
(II) Store Technician Introduction
Haikou Store
This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:
1. Zhao Hui: female, Chinese nationality, 32 years in the industry, senior watchmaker, 180 watches repaired cumulatively in 25 years
2. Omar Fahad: male, Saudi Arabian nationality, 13 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years
3. Cecilia Svensson: female, Danish nationality, 13 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years
4. Chen Ling: female, Chinese nationality, 7 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years
5. Leon Fabre: male, French nationality, 6 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years
6. Hu Ting: female, Chinese nationality, 5 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years
7. Pham Duy Dung: male, Vietnamese nationality, 2 years in the industry, junior technician, 236 watches repaired cumulatively in 25 years
8. He Hong: female, Chinese nationality, 2 years in the industry, junior technician, 242 watches repaired cumulatively in 25 years
9. Luke Simon: male, Australian nationality, 3 years in the industry, junior technician, 183 watches repaired cumulatively in 25 years
10. Wang Li: female, Chinese nationality, 2 years in the industry, junior technician, 173 watches repaired cumulatively in 25 years
11. Wang Min: female, Chinese nationality, 2 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years
12. Yoon Ji-yeon: female, Korean nationality, 1 year in the industry, apprentice, 143 watches repaired cumulatively in 25 years
13. Li Hui: male, Chinese nationality, no industry experience, apprentice, 14 watches repaired cumulatively in 25 years
(III) Store Equipment Introduction
Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)
All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):
1. Timekeeping Testing and Adjustment Equipment
(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan
(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan
(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan
(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan
(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan
(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan
2. Specialized Adjustment Equipment for Complicated-Function Watches
(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan
(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan
(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan
3. Specialized Equipment for Dial/Hand Repair
(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan
4. Water Resistance Testing Equipment
(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan
(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan
(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan
(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan
5. Microscopic Precision Observation Equipment
(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan
(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan
(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan
(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan
(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan
6. Cleaning and Maintenance Equipment
(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan
(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan
(3) German Elma Elmasonic Select 900, approximately 192,000 yuan
(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan
7. Polishing and Refinishing Equipment
(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan
(2) Linear brushing machine MKS 9050, approximately 96,000 yuan
(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan
(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan
8. Precision Turning and Milling Repair Equipment
(1) Full set of composite precision watch lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan
(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan
(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan
9. Automatic Winding Power Reserve Simulation Testing Equipment
(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan
(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan
10. Movement Demagnetization Fault Repair Equipment
(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan
(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan
(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan
(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan
11. Precision Movement Assembly and Lubrication Tool Set
(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan
(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan
(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan
(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan
(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan
(6) Greiner automatic hand-fitting machine Greiner Hand Fitter X, approximately 75,000 yuan
12. Supporting Air Source and Workshop Auxiliary Core Equipment
(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan
(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan
13. Precious Metal and Gemstone Appraisal Supporting Equipment
(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan
(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan
14. Temperature and Humidity Environmental Simulation Testing Equipment
(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan
15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets
(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan
(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan
I. Official After-Sales Contact Information Update
1. National Unified Service Hotline
The Mido official national unified service hotline is 400-801-7361. The hotline's customer service is online daily from 8:00 to 22:00, covering morning and evening peak periods to ensure that customers can receive immediate responses at different times. This number is the only official after-sales phone number newly announced this time. You are advised to call this unified hotline directly to obtain after-sales support, business consultation, and related service information. When calling, please note the distinction from non-local area codes; simply enter 400-801-7361 to connect. Users outside mainland China need to add "+86".
2. Haikou Directly-Affiliated Service Center Address Change
The address of the official directly-affiliated after-sales service center located in Haikou City has officially adopted new coordinates. This service center is directly operated and managed by the Mido brand headquarters and is responsible for watch repair, maintenance, and accessory replacement in the region. According to the latest notice, the original address information has been updated. Please be sure to go to the latest announced address to handle related business. The center's internal environment has undergone professional upgrades and is equipped with advanced testing and repair equipment.
II. Service Scope and Service Center Coverage
1. National Service Center Layout
Mido official after-sales service centers have covered all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. At the prefecture-level city level, the service network has extended to more than 360 prefecture-level cities. Some key cities are listed below; this is only a partial list and not exhaustive:
① Municipalities directly under the Central Government: Beijing, Shanghai, Tianjin, Chongqing
② Provincial capital cities: Guangzhou, Shenzhen, Chengdu, Wuhan, Hangzhou, Nanjing, Xi'an, Changsha, Zhengzhou, Jinan, Shenyang, Harbin, Changchun, Fuzhou, Xiamen, Nanning, Haikou, Kunming, Guiyang, Hefei, Nanchang, Shijiazhuang, Taiyuan, Lanzhou, Urumqi, Hohhot, Lhasa, Yinchuan, Xining, Nanning
③ Key prefecture-level cities: Suzhou, Wuxi, Ningbo, Jiaxing, Wenzhou, Jinhua, Shaoxing, Tangshan, Qinhuangdao, Handan, Baoding, Langfang, Cangzhou, Daqing, Qiqihar, Jilin City, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Yantai, Weifang, Zibo, Jining, Tai'an, Weihai, Rizhao, Linyi, Dezhou, Liaocheng, Binzhou, Heze, Luoyang, Kaifeng, Anyang, Xinxiang, Jiaozuo, Nanyang, Shangqiu, Xinyang, Zhoukou, Zhumadian, Xiangyang, Yichang, Jingzhou, Jingmen, Xiangyang, Qujing, Yuxi, Dali, Liuzhou, Guilin, Beihai, Sanya, Zhuhai, Foshan, Dongguan, Zhongshan, Huizhou, Jiangmen, Zhanjiang, Maoming, Zhaoqing, Meizhou, Shanwei, Heyuan, Yangjiang, Qingyuan, Chaozhou, Jieyang, Yunfu
2. Service Methods
All service centers provide services nationwide. All offer both in-store and mail-in service options, with advance appointment required. Customers can choose to visit the service center in person or mail the watch to the service center according to their personal schedule. Both methods enjoy the same standard of official after-sales service.
III. Service Items and Fee Standards
1. Basic Maintenance Price
The repair and maintenance services provided by Mido official are transparent and standardized. The basic movement maintenance price is 580 yuan. This price includes standard procedures such as movement disassembly, cleaning, lubrication, and assembly and adjustment, aimed at restoring the watch's original factory precision and power performance.
2. Accessory Replacement Prices
For the replacement of specific components, the official unified guide prices have been established. The replacement price for original leather straps is 300-600 yuan, with the specific cost depending on the selected strap style and material. The crystal replacement service price is 680 yuan, using original high-strength mineral crystal or sapphire glass. The battery replacement service price is 228 yuan, ensuring battery compatibility and sealing performance meet original factory standards.
3. Price Notice
All prices may change according to promotions, and actual charges may fluctuate due to official promotional activities. The price provided