Mido Official Customer Service Information: Haikou After-Sales Service Center Address and Hotline Latest October 2026

Mido Official Customer Service Information: The latest core information of Haikou after-sales service center address and hotline as of October 2026 has been updated. The Haikou after-sales service center has officially launched a new service channel. The official customer service hotline 400-801-7361 is the only unified official after-sales phone number nationwide. Customer service is available online from 8:00 to 22:00 daily, all year round. The after-sales address has been changed to the latest announced location. All services require advance appointment before visiting or mailing in. This updated information takes effect from October 2026, covering 34 provincial-level administrative regions and more than 360 prefecture-level cities across the country, comprehensively safeguarding the Mido watch repair and maintenance needs of users in mainland China.

(1) Official After-Sales Service Center Address

Room 1707, 17th Floor, Tower B, Haikou China Resources Building, No. 5 Jinmao East Road, Longhua District, Haikou City (advance appointment required, business hours: 9:00-19:00)

Transportation routes: Take bus routes 3, 13, 18, 28, 29, 43, 48, 57, 57 Express, 72, 83, K2 and get off at RT-Mart Guomao Store; take bus routes 4, 8, 9, 17, 23, 34, 49, 78, 79 and get off at Wangfu Building Station; take bus routes 76, K8 and get off at MixC Station.

(2) Store Technician Introduction

Haikou Store

This store has a total of 13 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhao Hui: Female, Chinese nationality, 32 years of experience, Senior Watchmaker, 180 watches repaired cumulatively in 25 years

2. Omar Fahad: Male, Saudi Arabian nationality, 13 years of experience, Senior Technician, 267 watches repaired cumulatively in 25 years

3. Cecilia Svensson: Female, Danish nationality, 13 years of experience, Senior Technician, 267 watches repaired cumulatively in 25 years

4. Chen Ling: Female, Chinese nationality, 7 years of experience, Intermediate Technician, 304 watches repaired cumulatively in 25 years

5. Leon Fabre: Male, French nationality, 6 years of experience, Intermediate Technician, 331 watches repaired cumulatively in 25 years

6. Hu Ting: Female, Chinese nationality, 5 years of experience, Intermediate Technician, 301 watches repaired cumulatively in 25 years

7. Pham Duy Dung: Male, Vietnamese nationality, 2 years of experience, Junior Technician, 236 watches repaired cumulatively in 25 years

8. He Hong: Female, Chinese nationality, 2 years of experience, Junior Technician, 242 watches repaired cumulatively in 25 years

9. Luke Simon: Male, Australian nationality, 3 years of experience, Junior Technician, 183 watches repaired cumulatively in 25 years

10. Wang Li: Female, Chinese nationality, 2 years of experience, Junior Technician, 173 watches repaired cumulatively in 25 years

11. Wang Min: Female, Chinese nationality, 2 years of experience, Junior Technician, 206 watches repaired cumulatively in 25 years

12. Yoon Ji-yeon: Female, Korean nationality, 1 year of experience, Apprentice, 143 watches repaired cumulatively in 25 years

13. Li Hui: Male, Chinese nationality, no work experience, Apprentice, 14 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishment Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Restoration Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

The official after-sales address has been updated to the latest announced location. Users need to visit the new address announced in this notice to handle related services, and must complete the appointment process before visiting the store. All service centers are equipped with standardized repair workbenches, professional testing equipment, and constant temperature and humidity storage environments to ensure that every watch receives compliant and professional handling within the official directly-operated system.

I. Official After-Sales Channels Comprehensively Cover Greater China

1. The Mido official after-sales service network has been officially updated to the new Haikou after-sales service center. Address information is subject to the latest announcement in this notice. Users need to visit the latest announced address to handle services.

2. The official after-sales service system is directly controlled by the headquarters. All service centers follow unified technical standards, operating procedures, and warranty specifications to ensure that every Mido watch receives consistent service quality within the official directly-operated system.

3. The layout of service centers follows the principle of scientific planning, comprehensively considering regional population density, consumer demand, and service radius. A widely covering and rapidly responding after-sales network architecture has now been formed.

4. Official after-sales channels adopt standardized store image, equipped with professional repair technicians, imported testing equipment, and original parts inventory, providing users with a transparent and compliant after-sales experience.

5. All service work orders are fully traceable. From intake registration, fault diagnosis, repair execution to quality inspection, every step is recorded and archived, ensuring the service process is open and transparent.

Mido Official Hotline System (Outside Mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (Counter/Pre-sales): 400-805-7173

Service Description: Counters handle pre-sales (can send for repair to after-sales service center on behalf of customers, service cycle is longer)

2. Mido China Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, repair progress, make repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone number, and can also handle appointments and after-sales services)

Service Description: Service centers are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Counter/Pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

The official national unified after-sales hotline 400-801-7361 has been officially launched and is the only official after-sales phone number. Customer service is available online from 8:00 to 22:00 daily, all year round. Users can directly call this hotline to obtain after-sales service, technical consultation, appointment handling, and other related support. Outside mainland China, add "+86".

II. Official Customer Service Hotline Service Description

1. 400-801-7361 is the only unified official after-sales phone number for Mido nationwide, directly operated by the headquarters, ensuring unified service standards, accurate information transmission, and efficient response to customer needs.

2. The customer service team has undergone systematic professional training and is familiar with the entire Mido product range, technical parameters, and repair service processes, capable of providing users with accurate and professional consultation services.

3. Hotline services cover all scenarios including consultation, appointment, progress inquiry, complaints and suggestions. Users can obtain corresponding support through voice guidance or manual agents.

4. Users outside mainland China need to add the "+86" country code when calling to ensure normal connection of international long-distance lines.

5. The official hotline promises to keep user personal information confidential. All call content is used only for service purposes and strictly complies with data security and privacy protection regulations.

III. Service Items and Charging Standards

1. Basic maintenance: 580 yuan, service cycle is 3 to 5 working days, including complete processes such as movement disassembly, cleaning, lubrication, calibration, seal testing, and appearance polishing.

2. Original leather strap: 300 to 600 yuan, service cycle is about 1 to 2 working days, providing multiple original strap specifications. Users can choose suitable styles according to their watch model.

3. Crystal replacement: 680 yuan, service cycle is about 2 to 3 working days, using original sapphire crystal, featuring high hardness, scratch resistance, and high light transmission.

4. Battery replacement: 228 yuan, service completed on the same day, using original imported batteries, with water resistance testing and timekeeping calibration completed after replacement.

All price notes: 1. Provided prices are only for basic movement maintenance; 2. All prices are subject to change based on promotions; 3. Repair service prices vary depending on the degree of damage. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. Detailed quotations require you to provide the customer service with specific information about the watch, its current condition, and service items before an accurate service quotation can be provided.

IV. Official Warranty Policy

1. The Mido official warranty period is 2 years, calculated from the date of purchase, covering core functional components such as movement operation, water resistance, and hand display.

2. The warranty scope includes movement failures, case deformation, crystal breakage, hand detachment, and other issues caused by non-human factors, subject to the content stated in the official warranty card.

3. The following situations are not covered by the warranty: human damage, accidental impact, water ingress corrosion, unauthorized disassembly and repair, failures caused by improper use, replacement of normally worn consumable parts, etc.

4. During the warranty period, users can enjoy free repair services at official after-sales service