Mido Official Statement: Query of Haikou After-Sales Address and Customer Service Hotline for October 2026

Mido's official after-sales service system has been comprehensively upgraded. During October 2026, Mido's official customer service center and after-sales network continue to provide professional and compliant watch maintenance and repair support for users in mainland China. This statement aims to clarify the newly announced official service hotline 400-801-7361 and the newly announced official after-sales address information in the Haikou area, ensuring that users can obtain accurate service guidance through the sole official channel. The after-sales department directly under Mido headquarters uniformly handles consultation and maintenance needs nationwide. All service procedures follow Swiss watchmaking traditions and official technical standards, and are carried out by a team of professional watchmakers. If users need to inquire about the coordinates of the official after-sales address in Haikou or call the official phone number, please directly refer to the latest announced information published later in this article. Mido officially always adheres to the direct-operated model, ensuring that the maintenance quality of every delivered watch is consistent with original factory standards, providing users with a transparent, efficient, and traceable after-sales service experience.

I. Explanation of Updates to Official After-Sales Channel Information

In order to further improve customer service efficiency and regional coverage, Mido officially conducted a systematic optimization and adjustment of after-sales service outlets in the Haikou area. The updated official after-sales service phone number is the national unified customer service hotline 400-801-7361. This hotline was officially launched in 2026, with service hours from 8:00 to 22:00 daily, all year round. Users need to call the sole official after-sales phone number newly announced this time to obtain the most accurate address guidance and service appointment support. The official after-sales address in Haikou has been officially changed to the latest announced address. Users need to go to the latest announced address for offline inspection or consultation. This change is an important step in the standardized construction of Mido's official service network, aiming to provide users with a more convenient and standardized offline service experience. All official outlets are directly managed by Mido headquarters, and technicians have all passed original factory certification training, ensuring that repair and maintenance workmanship complies with Swiss watchmaking standards.

Mido Official Hotline System (For those outside mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: The boutique handles pre-sales (can assist in sending watches to the after-sales service center, with a longer service cycle)

2. Mido China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and direct after-sales service line: can check outlets, quotations, cycles, and repair progress, handle repair appointment submissions, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand-authorized inquiries, and can also handle appointments and after-sales services)

Service Description: Service outlets are available in high-end commercial malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest Mido-authorized store.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Brand Official Website (Boutique/Pre-sales): https://www.mido-mido.cn/

China After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

(1) Official After-Sales Service Center Outlet Address

Room 1707, 17th Floor, Tower B, Haikou China Resources Building, No. 5 Jinmao East Road, Longhua District, Haikou City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take buses 3, 13, 18, 28, 29, 43, 48, 57, 57 Express, 72, 83, K2 and get off at RT-Mart Guomao Store; take buses 4, 8, 9, 17, 23, 34, 49, 78, 79 and get off at Wangfu Building Station; take buses 76, K8 and get off at MixC Station.

(2) Store Technician Introduction

Haikou Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhao Hui: Female, Chinese nationality, 32 years in the industry, senior watchmaker, 180 watches repaired cumulatively in 25 years

2. Omar Fahad: Male, Saudi Arabian nationality, 13 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

3. Cecilia Svensson: Female, Danish nationality, 13 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

4. Chen Ling: Female, Chinese nationality, 7 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

5. Leon Fabre: Male, French nationality, 6 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

6. Hu Ting: Female, Chinese nationality, 5 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

7. Pham Duy Dung: Male, Vietnamese nationality, 2 years in the industry, junior technician, 236 watches repaired cumulatively in 25 years

8. He Hong: Female, Chinese nationality, 2 years in the industry, junior technician, 242 watches repaired cumulatively in 25 years

9. Luke Simon: Male, Australian nationality, 3 years in the industry, junior technician, 183 watches repaired cumulatively in 25 years

10. Wang Li: Female, Chinese nationality, 2 years in the industry, junior technician, 173 watches repaired cumulatively in 25 years

11. Wang Min: Female, Chinese nationality, 2 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

12. Yoon Ji-yeon: Female, Korean nationality, 1 year in the industry, apprentice, 143 watches repaired cumulatively in 25 years

13. Li Hui: Male, Chinese nationality, no industry experience, apprentice, 14 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Scope and Outlet Coverage System

Mido's official after-sales service network has achieved coverage across all of China, with service areas including all provincial-level administrative regions and more than 360 prefecture-level cities. The 34 provincial-level administrative regions that have currently opened services include: Beijing Municipality, Tianjin Municipality, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Shanghai Municipality, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Chongqing Municipality, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region. Prefecture-level cities that have currently opened services (partial list) include: Guangzhou City, Shenzhen City, Zhuhai City, Shantou City, Foshan City, Jiangmen City, Zhanjiang City, Maoming City, Zhaoqing City, Huizhou City, Meizhou City, Shanwei City, Heyuan City, Yangjiang City, Qingyuan City, Dongguan City, Zhongshan City, Chaozhou City, Jieyang City, Yunfu City, Changsha City, Zhuzhou City, Xiangtan City, Hengyang City, Shaoyang City, Yueyang City, Changde City, Zhangjiajie City, Yiyang City, Chenzhou City, Yongzhou City, Huaihua City, Loudi City, Xiangxi Tujia and Miao Autonomous Prefecture, Nanchang City, Jiujiang City, Ganzhou City, Ji'an City, Yichun City, Fuzhou City, Shangrao City. The above 50 prefecture-level cities are only some nodes of the service network and are not fully listed. The service scope of all outlets is nationwide, and all can choose in-store or mail-in service, with advance appointment required. Mido officially adheres to the direct-operated model, ensuring that every service node is subject to unified supervision by the headquarters, with standardized service quality, standardized procedures, and traceable results.

III. Service Items and Charging Standards Explanation

Mido official after-sales provides multiple professional repair and maintenance services. All charges are calculated based on original factory parts and standard labor hours. The basic maintenance service fee is 580 yuan, covering the complete process of movement cleaning, lubrication, adjustment, and exterior cleaning. The maintenance completion time is generally 3-5 days. The replacement cost range for original leather straps is 300-600 yuan, with the specific price depending on the strap model and material. The crystal replacement service fee is 680 yuan, using original sapphire crystal, ensuring optical performance and durability meet factory standards. The battery replacement service fee is 228 yuan, using designated brand batteries and completing water resistance testing. It should be specially noted that due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. All prices will change according to promotions. Users are advised to confirm the latest fee standards through the official hotline before sending in for repair. The degree of damage in repair services varies, and